F.A.Q.
You've got questions? We've got answers with our comprehensive FAQ section.
What payment methods can I use?
Accepted forms of payment include most major credit cards, Apple Pay, and payment plans for qualifying purchases through ShopPay.
Can I make changes to my order after it’s been placed?
We do everything we can to fulfill orders quickly and unfortunately cannot make updates after an order has been placed. These changes include removing or adding products and/or changing the delivery address.
What is your return policy?
Because of the one of a kind nature of this jewelry any items that are made to order are non-refundable. And any one of a kind pieces available on the site that are custom sized are non-refundable as well. Ready to ship items are refundable within 10 days with a 20% restocking fee (EXCLUDING HOLIDAY SALES AND SPECIAL DISCOUNTS). Any sale or discounted items are final sale/non-refundable. I'm happy to set up video chats to discuss custom work and answer as many questions as possible to make sure that you're confident in your purchase. Please email Katie@elizabethstreetjewelry.com with any questions you may have.
