Because of the one of a kind nature of this jewelry any items that are made to order are non-refundable. And any one of a kind pieces available on the site that are custom sized are non-refundable as well. However, ready to ship items are refundable within 10 days with a $100 restocking fee. I'm happy to set up video chats to discuss custom work and answer as many questions as possible to make sure that you're confident in your purchase. Please email Katie@elizabethstreetjewelry.com with any questions you may have.