Because of the one of a kind nature of this jewelry any items that are made to order are non-refundable. And any one of a kind pieces available on the site that are custom sized are non-refundable as well. Ready to ship items are refundable within 10 days with a 20% restocking fee (EXCLUDING HOLIDAY SALES AND SPECIAL DISCOUNTS). Any sale or discounted items are final sale/non-refundable. I'm happy to set up video chats to discuss custom work and answer as many questions as possible to make sure that you're confident in your purchase. Please email Katie@elizabethstreetjewelry.com with any questions you may have.